Jetstar Cancellation Policy: Things to Know Before Cancelling a Ticket
Planning a trip always excites us, but things don’t always go as planned. Whether it is an emergency, a change in schedule, or a shift in travel preferences. However, knowing how to cancel a trip without losing the ticket value is important. So, what is JetStar cancellation policy? And how to cancel a flight without hassle? To get the answer to all those queries, read the blog. Moreover, this guide has everything related to cancellation, including fees, eligibility, refund options, methods of ticket cancellation, and more. So, let’s have a closer look!
JetStar Cancellation Policy: Quick Overview
The JetStar Airlines offers various types of fares, and the cancellation eligibility depends on the type of fares passengers have purchased. In general, the cancellation policy of JetStar works as follows:
- JetStar Starter Fares are the most restrictive and are non-refundable.
- Flex or Plus offers flexibility with options like travel credit or flight changes.
- Business Class Fares allow cancellation for a full refund.
- If cancel the ticket within 24 hours of purchase, the ticket will be eligible for a full refund.
- The passengers will get a rebooking or a refund if JetStar cancels the flight or causes a significant delay.
- If you purchased FareCredit, cancel for any reason and receive a credit voucher.
Review the table below for a more detailed and quick overview of JetStar’s cancellation policy:
| Fare type | Refundable | Change fee | Travel credits |
| Starter | Non refundable | Yes | Maybe (conditions apply) |
| Starter plus | Partially refundable (credit) | Reduced fees | Yes |
| Starter Max | More flexible | Lower fees | Yes |
| Business Class | Refundable (conditions apply) | No or minimal | Yes |
Note: To revoke a flight or request a refund, contact JetStar through the customer service center 1 (866) 397-8170, live chat, or online.
⏰Does JetStar Offer a 24-hour Cancellation Policy?
Yes, the airline offers a 24 hour flight cancellation policy for tickets. If canceled in a day of booking, and the flight departs 7 days after the reservation date. In that case, passengers receive a full refund.
Key Highlights:
- Get a full refund if you cancel a JetStar flight within 24 hours of booking.
- This rule applies to bookings made directly via the JetStar website or call center.
- Amount will be issued in the original form of payment or as travel credit.
How Much Does JetStar Charge to Cancel a Flight?
The JetStar flight cancellation fee depends on several factors, including: the type of fares. How close the cancellation is to departure, and the method used to cancel.
Standard fee may Include:
| Starter Fares | Non-refundable, no refund or credit for cancellations. |
| Starter Plus: | You may cancel and receive a credit voucher, minus a cancellation fee. |
| Starter Max: | Cancel with a smaller fee, and the balance is credited. |
| Business Fares: | Refunds or credits are often allowed cancellation fees may still apply based on timing. |
Fee Amounts:
Cancellation fees vary by route, fare type, and country of booking. For example:
- Domestic cancellations may have a lower fee (e.g., AUD 50).
- International bookings may incur higher charges.
Note: Taxes and airport charges are generally refunded even for non-refundable fares.
🛫 How to Cancel a JetStar Flight Online & Offline?
JetStar makes it relatively easy to cancel a flight through multiple channels. Passengers can either cancel a JetStar flight through online or offline via the customer service team. However, if you are looking to cancel a ticket, here is how you can do that:
Online Via JetStar’s Website:
- Go to the JetStar official website.
- Click on the Manage Booking option.
- Enter the booking reference and last name
- Select the flight you want to cancel
- Follow the prompts and review cancellation options and fees
- Confirm cancellation.
Via the JetStar App
- Open the app and log in
- Navigate to My Bookings
- Select the flight and tap Cancel
- Follow the same steps as the website process
By calling JetStar Customer Service
- Best for complex bookings, group trips, or bundled deals
- Agents may help you understand the refund eligibility.
- Dial the JetStar customer service number 1 (866) 397-8170 and connect with the executive.
- Request a person for cancellation.
- Provide the details and get the confirmation.
- At last, you may have to pay the fare charges.
At the Airport
Visit the JetStar customer support counter for last-minute cancellations. Ask for the cancellation and refund eligibility. If eligible, provide the booking details and get the confirmation. (Note: cancellation charges might be higher here.)
Can I Cancel a JetStar Flight Booked With a Third Party?
Yes, passengers can cancel a JetStar flight booked through a travel agent. However, the process and fees depend on the terms and conditions of both JetStar and the third party. Moreover, for OTA’s bookings, contact the third party for assistance with the cancellation and refund process. Especially if booking includes other travel components like hotels or cars.
What Happens If JetStar Cancels My Flight?
If, due to unavoidable circumstances, JetStar Airways cancels the ticket, the airline will put you on the next flight. However, if the seats are limited, they may provide a refund or travel vouchers.
💸JetStar flight cancellation Refund Policy:
Wondering if you will get the money back after cancelling a flight? If yes, the JetStar refund policy depends on the time and fare type. That means if the ticket is refundable and is canceled within 24 hours of the reservation, the airline will provide a money back. Moreover, here are a few things you should know:
Refund Eligibility
- Refunds in cash: only for higher-tier fare types (Business, Starter Max)
- Refunds as travel credits: Apply to mid-tier fares (Starter Plus)
- Non-refundable fares: Offer no refunds unless it falls under special circumstances (illness, bereavement).
JetStar Refund Time Frame:
- Credit vouchers are often issued immediately
- Bank refunds may take 7–21 business days, depending on your bank.
JetStar Cancellation Policy: Summary Table
| Policy Aspect | Details |
| 24-Hour Free Cancellation | Available if booked via JetStar and departure is more than 7 days away |
| Refundable Fares | Only available on Business or selected Plus/Max bundles |
| Non-refundable Fares | No cash refund; may get travel credit (if eligible) |
| Cancellation Channels | Website, App, Call Center, Airport Counter |
| Refund Processing Time | 7–21 business days (if eligible) |
| Cancellation for Emergencies | It may be possible with supporting documents (medical, bereavement, etc.) |
| Travel Voucher Validity | Usually 12 months from the date of issue |
Tips for a Smooth Cancellation Experience With JetStar
To make sure the cancellation process is smooth and hassle-free, follow these expert tips:
- Double-check the fare conditions before booking.
- Cancel online when possible
- Use the JetStar 24-hour free cancellation window if you made an error.
- Keep documentation ready for cancellations due to emergencies.
- Don’t wait until the last minute to cancel, because fees increase closer to departure.
Conclusion
JetStar Airways offers budget fares, but passengers have to understand the rules before canceling a ticket. While the basic fares are non-refundable, Plus, Max bundles, business class, and 24-hour risk-free cancellation provide more flexibility. Whether travelers are changing their minds or facing an emergency, canceling immediately saves money and stress. So, next time, if the plan changes, cancel the ticket by calling the customer service team, online, or at the airport, and get the refund. Further, if you still have doubts about the “ JetStar Cancellation Policy,” reach out to us and get quick guidance.