Volaris Airlines Cancellation Policy: A Complete Guide for 2025
Planned a whole trip, ready to take a flight, but all of a sudden, the plan is changed, and now you have to cancel the trip. Weather is an emergency, personal reasons, or flight delays, which can happen with so many people. However, don’t worry. As per the Volaris Airlines cancellation policy passengers can cancel a flight within 24 hours of purchasing the ticket. And if cancellation happens within the risk-free window, no penalty will apply. If you have planned to cancel the ticket, inform the airline at least 4 hours before the departure to recover the booking.
Moreover, in this guide, we will learn more about the cancellation policy, rules, and procedure. So, stay with us and continue to read the blog for more details.
About Volaris Airlines: A Quick Introduction
Volaris is a low-cost carrier based in Mexico City. The airline offers the service to both domestic and international destinations, and it is also the country’s 2nd biggest airline after Aero México. In addition, Volaris is known for offering the best frequent flyer program (Vclub), cabin, and onboard services. Moreover, if planning to fly with Volaris, check the promotions & deals to make the travel more affordable and smoother.
Volaris Airlines Cancellation Policy: Terms & Conditions
If you are looking to cancel a Volaris ticket, you must consider the following terms of the policy. Here are the important highlights:
- Customer can cancel the flight within 24 hours of purchase without paying the charges.
- For free flight cancels, the ticket must be booked at least a week before the departure.
- As per the “Volaris Airlines 24-hour cancellation policy, passengers have to pay the cancellation fee after crossing the risk-free window.
- The charges for the cancellations will depend on the fare type.
- According to the cancellation policy, the refund will be credited to the original mode of payment.
Note: To change or cancel the flight, call “Volaris Airlines customer service” or contact someone at the airport to change the flight.
Volaris Airlines 24-hour Cancellation Policy
The 24 hours cancellation window allow passengers to cancel the flight without incurring the additional fee, but under some conditions.
| Domestic Flights (Within Mexico): | Cancel within 24 hours of booking if the flight departs more than 24 hours later. |
| International Flights (To/From the U.S. or Central America): | If a ticket is booked at least 7 days before departure, cancel within 24 hours for a full refund. |
Note: Volaris Airlines 24 hours cancellation policy doesn’t apply if the ticket is already checked in or if the flight departs within a day of booking.
Volaris Airlines Cancellation Policy By Fare:
Volaris offers three different types of fares, and everyone comes with its own rules of cancellations. However, if you have a reservation with any of the fares, you should refer to the details mentioned below and learn whether the charges will apply or not. The fare conditions are as follows:
- Basic Fares: Generally non-refundable, and cancellations after the 24-hour window result in forfeiture of the ticket value.
- Classic Fares: Allow cancellation within 24 hours of the reservation. And after risk risk-free window, the charges will occur, and a refund will be provided as a credit voucher.
- Plus Fares: Allow cancellation with a partial refund, a cancellation penalty will apply if requested 2 hours before departure.
Volaris Cancel for Any Reason (CFAR) Service
Volaris Airlines cancel for a reason is an add-on service. Which passengers can add during the booking? This provides benefits to the customers and flexibility in the time of cancellation policy. The benefits are:
- Refund: Select between an 80% to 100% refund upon cancellation.
- Eligibility: Must be purchased during the booking.
- Cancellation window: Available up to 24 hours before the departure time.
- Refund process: Process within 10 working days
Volaris Same Day Flight Cancellation Policy
The same-day cancellations on Volaris airlines depend on certain fare types and conditions, like Classic Flex or with a CFAR (Cancel for Any Reason) add-on. However, passengers must cancel the ticket 2–4 hours before departure, depending on the route.
Pro Tip: If you are unsure about taking your flight, cancel in advance to avoid higher penalties or forfeiture of the fare.
Volaris Cancellation Policy For International Flights
Volaris airlines international flight cancellation policy has rules, especially for destinations within the US, Central America, and South America. The rules are as follows:
| International Destinations | Flight Cancellations Terms |
| Flight to and From the U.S | The 24-hour full refund rule applies if the booking was made 7 days in advance. For later days fee will apply. |
| Flight to and From the U.S | Eligible for a 90% refund if canceled at least 24 hours before departure and the ticket is non-promotional. |
| El Salvador or Guatemala | Ticket retraction allowed within 8 business days of purchase. |
Volaris Cancellation Policy for Group Reservations
Are you traveling in a group (usually 10 or more people traveling together), but due to some reasons, the plan is cancelled. However, due to this, if you are canceling a flight, the special rules will apply.
- No standard 24-hour rules, passengers must read the Volaris group booking terms.
- Partial cancellations may not be allowed, an entire group cancellation might be required.
- Must go through the Group Travel Department or a designated agent.
- Refunds are usually issued as group travel credits, valid for a certain period.
Special Circumstances Exception on Volaris Flight Cancellation:
Like other airlines, volaris has an exception for flight cancellations. If a ticket is cancelled due to unforeseen reasons, passengers may not be eligible for a refund or compensation. However, the airline will rebook the flight. The exceptions are as follows:
- Medical Emergencies: May allow full money upon providing the appropriate documentation.
- Government mandates travel restrictions: Full refunds may be offered in case travel is banned because of the advisories.
- Severe weather conditions: Flexible rebooking and refunds may be available.
These cases are evaluated individually, and passengers should contact Volaris customer service for assistance.
What Happens If Volaris Cancels My Flight?
Passengers are eligible for various options if Volaris Airlines revokes the ticket, that include a full refund with taxes and fees. Rebooking without charges as well. Additionally, the airline must provide other transportation, meals, and lodging if an overnight stay is necessary.
How to Cancel a Volaris Flight?
Volaris offers multiple ways to cancel a ticket, including both online and offline. With the help of the volaris cancellation policy, passengers can cancel a ticket smoothly. The methods are as follows:
Volaris Airlines online Flight cancellation
- Open the volaris app or visit the website.
- Go to manage my trip and enter your last name and confirmation.
- Access the booking and choose the flight.
- Now read the instructions and verify the details.
- Once everything is done, tap to cancel a ticket.
- At last, you will get the confirmation in your email.
Volaris Airlines Offline Flight Cancellation
If the online cancellation does not work for you, call the Volaris Airlines customer service +1 855 VOLARIS (8652747) team representative and make a request. Simply provide the details, and after that, the agent will check if the ticket is available for cancellation or not. If yes, the person will cancel the ticket and provide you with the confirmation.
If you need help with any of the above cancellation methods, you can reach out to us.
Can I Cancel a Volaris Flight Through the Mobile App?
The cancellation through the application is the same as the online method via the website. However, to revoke a ticket, download the app from the App Store. After that, log in and use the managed booking section to cancel the volaris flight. Simply enter the last name and the confirmation code, and then choose the flight option to cancel a ticket.
How to Cancel the Volaris Flight at the Airport?
As per the Volaris Airlines cancellation policy, passengers are allowed to revoke a ticket at the airport. Once arrive at the kiosk, provide the last name and the booking confirmation code. After that, the representative will let you know if the ticket qualifies for cancellation or not. Moreover, you will be notified of the cancellation fee.
Volaris Customer Support for Cancellation
Volaris offers multiple support channels for managing cancellations. so if you want to cancel the ticket, choose any of the methods mentioned below:
Phone Numbers:
- Mexico +52 (55) 1102 8000
- United States +1 855 VOLARIS (8652747)
- Guatemala +502 2301 3939
- Costa Rica +506 4000 0229
- El Salvador +503 2504 5540
- Colombia +57 60 1744 3272 o
- Honduras +504 2263 0231
- Peru +5116449040
- TTY- +1 (855) 425-2002
Email Support: Can request cancellations or refunds by submitting a ticket.
Live Chat: Available on the official website or app.
Airport Counter: For urgent same-day cancellations or if you booked directly at the airport.
Note: Customer service is busiest during holiday seasons, so try using the app or website for quicker results.
How Can I Get the Volaris Flight Cancellation Refund?
To request a refund, call the Volaris Airline’s call center and make a request. Once the call is connected, ask for their eligibility. If the ticket is eligible for a refund, you will get your money back to the original mode of payment. Moreover, you can request it online through the refund request form.
Volaris Cancellation Flight Refund and Processing Time:
The Volaris Airlines refund is processed through Hype wallet within 7 to 10 working days. The refund is usually credited back to the original mode of payment if the cancellation is done within 24 hours of booking. Moreover, it depends on the fare type and routes.
| Volaris Flight Type | Refund Time |
| Domestic Flight | Full refund if cancelled within 24 hours |
| International Flights | Full refund if canceled at least 7 days before departure |
| Flights to/from Colombia or Peru | With a 10% cancellation fee. Refunds are processed within 5 business days, but no later than 30 calendar days |
| Fights Originating in El Salvador, Colombia, or Guatemala: | 8 business days of purchase, with refunds issued within 15 calendar days |
How Much Does Volaris Charge for a Flight Cancellation?
Volaris Airlines requires a penalty which can vary depending on when a passenger cancels the ticket. If it’s cancelled within 24 hours of the reservation, no “Volaris cancellation fee” will apply. However, after the risk-free window ( 24 hours), the charges of $100 to $400 will apply.
Tips to Avoid the High Cancellation Fees With Volaris
To avoid heavy penalties, here are some strategies passengers can follow to cancel the flight.
- Book with Flex Fares as it offers the ability to cancel up to 2 hours before departure with minimal fees.
- Use CFAR Protection, which guarantees a partial or full refund for any reason.
- Avoid last-minute changes: Cancel at least 24–48 hours before departure.
- Monitor fare rules: Volaris fare terms are visible during booking; screenshot them for reference.
Conclusion
In short, Volaris Airlines offers multiple cancellation options depending on your fare, route, and timing. From 24-hour free cancellation to flexible fare policies, passengers are provided with various tools to modify or cancel travel plans. However, strict rules for promotional fares and no-shows highlight the significance of selecting the right fare at booking. Whether flying for leisure or business, understanding the Volaris cancellation policy helps in avoiding fees or loss of travel funds. Thus, be sure to explore optional services like cancel for any reason for added protection.
Further, if you still have any doubts regarding cancellation or any other travel issue, reach out to us +1 855 VOLARIS (8652747) and talk to our executives for the required assistance.